Terms of Use

1. The provider

noteIT is owned and operated by thinkIT Limited. Legal and product notices: we@thinkit.africa. Company site: https://thinkit.africa.

Privacy practices are described in our Privacy Policy, which forms part of how we operate the Service together with these Terms.

2. The Service

noteIT provides meeting intelligence and work follow-up tools, which may include calendar connections, meeting bots, recording and transcription, live captions, AI notes and action extraction, Workboard tasks, notifications, Ask noteIT, and related features. Features may vary by plan, organisation settings, and region.

3. Accounts and organisations

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding credentials and for activity under your account.
• Organisation admins control membership, roles, retention, consent text, and other tenant settings.
• You must be old enough to form a binding contract in your jurisdiction and, if using noteIT for work, authorised by your organisation.

4. Your content

"Customer Content" means data you or your organisation submit to the Service, including meeting audio, transcripts, notes, tasks, calendar data, and messages. As between you and thinkIT, you (or your organisation) retain ownership of Customer Content.

You grant thinkIT a worldwide, non-exclusive licence to host, process, transmit, display, and create derivative works (such as transcripts and summaries) from Customer Content solely to provide, secure, and support the Service, and as otherwise described in the Privacy Policy.

You represent that you have all rights and lawful bases needed to submit Customer Content and to permit processing described in these Terms and the Privacy Policy.

5. Recording, transcription, and participant notice

If you enable recording, bot join, captions, or transcription, you — and where applicable your organisation — are solely responsible for complying with all applicable laws and policies on notice and consent. That includes workplace rules and one-party or all-party consent requirements in the places participants are located.

You agree that before capture starts you will:

• Inform participants that the meeting will be recorded and/or transcribed.
• State the purpose (for example notes, actions, organisational knowledge, follow-up).
• Confirm the in-product consent prompt truthfully (noteIT audits start/stop actors and timestamps; organisations may customise consent text).
• Honour reasonable opt-outs, exclusion requests, and legal restrictions, including not capturing where you lack a lawful basis.

thinkIT provides tools to support responsible capture; we do not decide for you whether a particular meeting may lawfully be recorded. More detail on how we process this data is in the Privacy Policy — Recording and transcription.

6. Acceptable use

You must not:

• Use the Service unlawfully or to violate others' privacy or IP rights.
• Record or process meetings without a lawful basis and required notices.
• Attempt to access another tenant's data, probe security without authorisation, or disrupt the Service.
• Upload malware, scrape the Service abusively, or reverse engineer except where mandatory law allows.
• Use noteIT to build biometric identifiers, covert surveillance, or discriminatory scoring of individuals in breach of law or our Privacy Policy.
• Misrepresent AI outputs as verified human decisions without review.

7. AI-generated outputs

Transcripts, summaries, actions, Ask noteIT answers, and similar outputs are generated with automated systems and may contain errors, omissions, or hallucinations. They are provided for assistance only. You remain responsible for verifying outputs before relying on them for legal, HR, medical, financial, or other consequential decisions.

8. Third-party services

The Service may integrate with third parties (for example Google Calendar, email providers, cloud storage, AI providers). Your use of those services is also subject to their terms and privacy policies. thinkIT is not responsible for third-party services we do not control.

9. Intellectual property

noteIT, including software, branding, and documentation, is owned by thinkIT Limited and its licensors. Except for the limited right to use the Service under these Terms, no rights are granted. Feedback you provide may be used by thinkIT to improve the Service without obligation to you.

10. Availability and changes

We aim for high availability but do not guarantee uninterrupted or error-free Service. We may modify, suspend, or discontinue features with reasonable notice where practicable. Pre-release or demo environments may be unstable and are provided as-is.

11. Fees

Paid plans, if offered, are subject to the pricing, invoice, and renewal terms presented at purchase or in an order form. Unless stated otherwise, fees are non-refundable except where required by law. Unpaid amounts may result in suspension.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI outputs will be accurate or complete.

13. Limitation of liability

To the maximum extent permitted by law, thinkIT Limited and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service.

Our aggregate liability for claims relating to the Service in any twelve-month period will not exceed the greater of (a) the amounts you paid us for the Service in that period, or (b) one hundred US dollars (or equivalent), except where liability cannot be limited under applicable law (including death or personal injury caused by negligence, or fraud).

14. Indemnity

You will defend and indemnify thinkIT Limited against claims, damages, and costs (including reasonable legal fees) arising from Customer Content, your recording or processing of meetings without required notices or lawful basis, or your breach of these Terms or applicable law.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk to the Service or others, fail to pay fees due, or if we must do so for legal or security reasons. Provisions that by nature should survive (including IP, disclaimer, liability, indemnity, and governing law) will survive termination.

16. Governing law

These Terms are governed by the laws applicable to thinkIT Limited, without regard to conflict-of-law rules that would require another jurisdiction's law. Courts with competent jurisdiction over thinkIT Limited may hear disputes, without limiting any mandatory consumer or data-protection rights you have in your country of residence, including GDPR rights described in the Privacy Policy.

17. Contact

Questions about these Terms: we@thinkit.africa

Related: Privacy Policy (includes recording and transcription notice requirements)